These Terms and Conditions (the “Terms”) govern the use of www.firstcertify.co.uk (the “Site”). This Site is owned and operated by First Certify Limited. By using this Site you confirm that you have read, understood, and agree to be bound by these Terms.
1. About Our Site
This Site provides property compliance and certification services, including but not limited to:
- Energy Performance Certificates (EPC)
- Electrical Installation Condition Reports (EICR)
- Gas Safety Certificates (CP12)
- Portable Electronic Testing (PAT)
- Floor Plans
Services are offered across the United Kingdom excluding the Scottish Isles and Northern Ireland.
2. Intellectual Property
All content on or made available through our Site is the property of First Certify Limited and its licensors. This includes images, text, logos, documents, downloadable files, and any element that contributes to the composition of the Site.
No part of the Site may be copied, reproduced, adapted, or used for commercial purposes without our prior written consent.
3. Age Restrictions
The minimum age to use our Site is 18 years. By using this Site you confirm that you are at least 18 years old. We accept no responsibility for false statements regarding age.
4. Acceptable Use
By using our Site you agree not to:
- Harass, abuse, or mistreat other users;
- Violate the rights of other users or third parties;
- Infringe intellectual property rights;
- Attempt to gain unauthorised access to other accounts;
- Engage in fraudulent activity; or
- Post obscene or offensive material.
If we reasonably believe you are infringing these Terms or using the Site unlawfully we may suspend or terminate your access and pursue any legal remedies available to us.
5. Accounts
When creating an account you agree that you are responsible for keeping your account details secure and up-to-date. We reserve the right to suspend or terminate any account used in breach of these Terms or in an unlawful manner.
6. Sale of Services & Third-Party Contractors
The services offered on this Site include EPCs, EICRs, and Gas Safety inspections. All services must be paid for in full at the time of booking via our website.
Some services may be performed by external or third-party contractors. All contractors engaged by First Certify Limited are self-employed and are fully responsible for the reports they generate. Any claims for damages should be made to the insurers of the assessor or engineer. Any questions or queries regarding the content or accuracy of these reports should be directed to the contractor who performed the service. First Certify acts only as a facilitator for the booking and does not assume responsibility for the content of reports nor any damages.
By booking services with us, you consent to your personal and property information being shared with these contractors strictly for the purpose of carrying out the service. All contractors are required to comply with applicable data protection laws.
We reserve the right to modify, reject, or cancel orders when necessary. If a booking is cancelled by us after payment has been processed, you will receive a full refund.
7. Payments
Payment for all services is taken directly on our website at the time of booking. Accepted methods include:
- Major credit and debit cards (Visa, Mastercard, American Express)
- Klarna (subject to Klarna’s terms and privacy policy)
- Apple Pay
- Google Pay
By providing payment details you authorise First Certify Limited and our payment processors to charge your chosen payment method. We may cancel or reverse transactions if a payment breaches the law or these Terms.
If you have any issues or queries regarding payments or booking times/dates, please contact First Certify directly.
8. Cancellations & Refunds
Free cancellation or rescheduling is available up to 7 days prior to the start of your appointment. If you cancel or reschedule within the 7 days, the full booking charges may apply.
9. Consumer Protection Law
These Terms do not affect your statutory rights under applicable consumer protection laws, including the Consumer Rights Act 2015.
10. Limitation of Liability
Except where prohibited by law, First Certify Limited and its directors, officers, employees, and affiliates will not be liable for indirect, incidental, or consequential losses arising from your use of the Site or our services.
11. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
12. Contact Details
If you have questions, contact us:
Telephone: 0330 133 2503
Email: support@firstcertify.co.uk
Address: First Certify, Downsmead, Lancing, West Sussex, United Kingdom
